From mobile terminals, scanners, and printers to operational infrastructure, business logic, software architecture, and advanced Edge automation we deliver comprehensive technical support services, all managed by our Technical Support Center in Bucharest.
Whether you manage five printers or five thousand devices, our services scale seamlessly to match the pace and complexity of your operations
Your First Line of Help for daily support
Think of this as your day-to-day assistance. Whether you’re tracking an order, need help understanding product capabilities, or have questions about device compatibility, our support team is here to keep things moving.
Use it for:
- Order status & shipping info
- Basic product guidance
- Warranty info & RMA requests
Keeping Your Operations Running
When it’s not just about solving a problem, but preventing one, our service offering help you maximise device uptime and handle planned maintenance.
Use it for:
- Preventive maintenance
- Onsite device repair or replacement
- Staging, kitting, and deployment services
- Service contracts & SLA-based
Deep Problem Solving
When systems go down or software integrations fail to function properly, you need experienced engineers who are fluent in both IT and OT.
Use it for:
- Troubleshooting scanners, RFID, vision or printing systems
- Middleware, firmware conflicts and software bugs
- Multi-device ecosystem failure
At Artsys, we offer a single, expert point of contact across the industry’s leading automation and AutoID brands we support:
We serve businesses of all sizes and tech maturities. Select the service path that matches your operations, and we’ll tailor the right support for you.
Imagine every device in your business — from rugged tablets and printers to cobots and scanners — monitored, maintained, and secured in real time.
With SOTI MobiControl and Artsys Middleware, we centralise your asset visibility, automate service alerts, and allow remote updates — saving you time, effort, and unplanned downtime.
Use cases:
- View health status of 1,000+ devices across locations
- Push firmware updates from one dashboard
- Lock devices or trigger service tickets automatically
- Feed alerts into your ITSM or SLA system
Industrial, Desktop & Mobile Printers
- Label, wristband, and receipt printers
- Multi-brand repair, diagnostics, head cleaning, and calibration
- Preventive maintenance and part replacement
Mobile Terminals – Handheld, Vehicle-Mounted
- Remote configuration, OS patching, and hardware diagnostics
- Battery lifecycle tracking and mobile device management (MDM)-
Vision Systems, Cobots, Laser Markers, Robotics
- Edge diagnostics, firmware updates, and preventive maintenance
- SLA-based response with Artsys Middleware integration
Wearables & Ring Scanners
- Setup and lifecycle monitoring for high-efficiency workflows
- Integration with WMS or ERP for live operations
mPOS, Kiosks & Self-Service Terminals
- Check-in/check-out terminals, ordering kiosks, information points
- Touchscreen calibration, firmware updates, and remote security
Label Applicators & Print-and-Apply Systems
- Setup, sensor calibration, and printhead maintenance
- Integrated support with vision systems and conveyors
RFID Readers, Antennas & Printers
- Configuration and firmware updates
- Integration with middleware and ERP/WMS platforms
Industrial Scanners for High-Speed Conveyors & Production Lines
- Fixed Datalogic devices
- Remote diagnostics, focus calibration, and code reading support
Whether you need urgent support or want to build a long-term maintenance strategy, Artsys is ready to help.
Explore device maintenance and automation services designed for:
