When you manage large fleets of mobile terminals, scanners, handheld computers, and printers, every second of downtime costs time and money.
For logistics hubs that run 24/7, retail chains, public and private hospitals, courier companies, or field teams maintaining critical infrastructure, Artsys Automation minimizes downtime, mean time to repair, incidents per 1,000 devices, and total maintenance costs — all while staying within SLA boundaries.
Even within the same industry, no two companies streamline their operations with identical technologies. We understand these nuances and customize our technical support services to match your specific needs.
- Guaranteed Availability, Predictive Maintenance, and Rapid Escalation
- Advanced Diagnostics – Middleware & AutoID Issues
- Firmware Errors, Device Synchronization Issues
- Multiple Failures and Escalations
- Diagnostic in profunzime, SOTI-based
- Installation Errors or Device Lockups
- Mobile app deployment or lock failures
- Cross-Vendor Hardware Conflict
- Printing / Barcode Scanning Issues
- Diagnostics for Complex Issues
- Encryption and Secure Data Erasure Errors
- SOTI Configuration and Profile Issues
- Signal Loss, and Alert Management Issues
- Audit Log Errors
- Ensuring data stability and operational continuity
- Standardizing and centralizing device management across sites
- Collecting and analyzing performance, uptime, consumption, and error data
- Predicting failures, optimizing resources, and fine-tuning production or logistics workflows
Mission-critical environments need guaranteed uptime, predictive care, and lightning-fast escalation.
In healthcare, logistics, courier, and emergency services, downtime isn’t an inconvenience — it’s a liability.
When devices stop working, workflows collapse and deliveries stall. Whether you’re overseeing hundreds of printers in a hospital or thousands of scanners in a national delivery fleet, our services structure is built to minimise disruption, extend equipment life, and give operations the power to act before issues arise.
Deep Problem Solving
- Middleware & AutoID diagnostics
- Firmware bugs, device sync issues
Multiple System Lockups and Escalations
Terminal, Scanner, and Printer System Errors
Operational Maintenance & Service
- Predictive maintenance for critical devices
- SLA-based hot-swap (24–48h) – On-site repair/replacement protocols
Onsite Equipment Repairs and Replacements
Real-Time Monitoring and Performance Dashboards
First-Line Help Desk
- Hot-swap status and repair
- Warranty & RMA coordination– Onboarding support for ops teams
- Team integration support
- Basic device care & order tracking
If your team relies on devices to move, sell, or scan, we make sure nothing gets in their way
There are retailers, production teams, and delivery networks that operate a complex mix of fixed and mobile devices – POS-uri, imprimante bonuri și etichete, scannere, tablete, terminale mobile, routere, ecrane digitale.
From optimising label printer maintenance in a grocery chain to pushing real-time updates to thousands of mobile terminals in the field, we simplify the chaos of multi-device environments — so your teams can focus on performance, not tech issues.
We centralise device visibility and automate fleet health tracking across brands, locations, and users.
In-Depth Diagnostics
SOTI control issues & sync errors
Mobile app deployment or lock failures
Cross-vendor hardware conflicts
Printhead or barcode scanning issues
Fleet Maintenance & Availability
- Auto-calibration for printers
- Firmware & wear tracking
- Battery life monitoring
- Rollouts & device staging
App installation & usage FAQs
App installation & usage FAQs
Device setup & compatibility guidance
Store- and shift-level support dashboards
Consumables & delivery tracking
For regulated industries and remote teams, data protection and control over every device aren’t optional — they’re critical.
When handling patient records, customer data, or proprietary IP, it is mandatory to control device compliance and security. Artsys Automations enables healthcare, utilities, and last-mile logistics managers to control device access, monitor firmware status, and ensure regulatory readiness across any device, brand, or connection point — even offline.
With real-time alerts and full audit trails, your risk drops and your compliance score climbs.
Complex issue triage:
Encryption or wipe failures
SOTI security profile issues
Audit log failures
Signal drop or geofence alert breakdowns
Secure Fleet Service & Maintenance
Remote configuration & onboarding
SLA-based repair for field devices – Compliance monitoring setup (HIPAA/GDPR)
Offline mode sync validation
GDPR/HIPAA support documentation
Field technician onboarding
Device access & password resets
Geofencing/log history access
Powered by Artsys Automation and SOTI
Remote Control & Troubleshooting
Instant access to any device in your fleet. Push updates, resolve issues, or lock devices remotely — no IT travel required
Centralised Policy & Security Management
Enforce standard configurations, user permissions, and access policies across your entire organisation with one click.
Automated Updates & Compliance
Schedule or trigger firmware, OS, and app updates based on your compliance needs or shift schedules
Location-Based Rules
Set usage boundaries, trigger alerts, or lockdown functionality based on location — ideal for mobile teams and sensitive environments.
Battery & Connectivity
Extend device lifespan with intelligent insights into battery health, charging patterns, and data usage.
Integration with Artsys Middleware
All SOTI activity feeds into your Artsys dashboards, helping you track SLA compliance, predict failures, and automate support workflows
Built for Leaders Who Can’t Afford Downtime
Whether you need urgent support or want to build a long-term maintenance strategy, Artsys is ready to help.
